Program Description


The New Manager

Description Participants will increase their effectiveness by learning new strategies for managing staff issues and priorities. They will understand the role of managers in motivating their team, directing, controlling and planning. They will learn to communicate as a manager and understand human behaviour within the workplace.

On completion of the workshop participants will be able to:

  • To provide a good practical foundation to the new manager
  • To increase the skill set needed to ‘manage’
  • To understand the importance of self management
  • To gain an insight into the behavioural styles that appear in the workplace
  • To understand the wider picture and the essentials of business management
Key Content
  • Employee development planning
  • Coaching employees
  • Leading and motivating
  • People skills and behaviours
  • Performance appraisal
  • 360 degree feedback
  • Counselling at work
  • Team building and managing relationships
  • Running successful meetings
  • Managing change
  • Managers & supervisors – new to the position
  • Managers needing to refresh their skills
Attendees Maximum of 12 participants recommended.
Delivery Style Syndicate group work, brainstorming, role-plays, case studies, observation and feedback.
Duration 2 days preferably residential.
Prerequisites Current manager or management potential
  • Room to accommodate participants in small clusters of tables
  • Overhead projector, flipchart, whiteboard