Program Description

Title

Relationship Development

Description This program is designed to develop the working relationship between members of a dysfunctional team. In fact the members of the team who are required to work together could in fact come from several different companies. The program uses a DISC based behavioural profiling tool to provide participants with a framework through which to consider how people interact with each other. This helps develop an understanding of the dynamics of behavioural interaction within group and the foundation to take remedial action.
Objectives

The main focus in this course is on techniques and processes required to overcome the dysfunction in the group and thereby increase team productivity, service quality and morale. The course is a combination of both indoor and outdoor activities selected to suit specific customer needs and circumstances.

On completion of this program participants will be able to:

  • Understand team dynamics, individual team member roles and behavioural styles
  • Apply this information to their individual teams
  • Identify key elements in team performance planning
  • Identify skills available within the team and those which need development
  • Implement team management basics
Key Content
  • Team Dynamics- work styles and behaviour of team members; team member expectations; skills and concerns; key issues for the team; team development
  • Team Performance Planning- key responsibilities; delegation of tasks; getting the project brief right; available tools and techniques
  • Team Skills- leadership and decision making; handling communication and conflict within the team; reporting functions; meeting management basics
Audience
  • Teams that would like to turn into an effective ‘team machine’.
Attendees A maximum of 16 participants is recommended
Delivery Style Facilitation sessions, questionnaires, brainstorming, role plays, personal profile analysis and group discussions
Duration 1-3 days according to each team’s current situation and achievement levels required.
Prerequisites All members of the work-based team should attend.
Resources
  • Room large enough to accommodate the team members at a round table
  • Overhead projector, flipchart and whiteboard