solving is an important part of any professionalís role. This
program is specifically designed for those who face these regular
challenges. The classic process is to divide the problem into a
number of key phases. Understanding and utilising the process is
just one part of effective problem solving. Another key factor is
the behavioural interaction of those people responsible for fixing
the problem. Problems are not identified or resolved in isolation.
Practitioners also need to understand how external environment,
organisational culture and individual behavioural style impacts on
the way people work as a team to solve problems.
course examines the concept of organisational culture and
identifies the characteristics, values, "heroes and
survivors" and rituals of the organisation. Participants
review their DISC based management profile and identify how they
may bring an array of issues (work related and otherwise) with
them to the work place.