Program Description


Letís Get Assertive

Description If you find yourself saying ĎI wish Iíd handled that better or differently, I wish I hadnít lost my cool, why donít they know what I need, why are people always walking all over me; and more.... Then this workshop is for you! Participants will assess their current pattern of behaviour, practice and demonstrate assertive communication.

On completion of the workshop participants will be able to:

  • Identify the difference between assertive, aggressive and passive behaviour
  • Clarify their own feelings and reactions and develop appropriate assertive responses
  • Identify the advantages and benefits of behaving and communicating assertively
  • Demonstrate their use of assertive techniques during practical exercises
Key Content
  • assertive, aggressive and passive behaviour - the characteristics
  • behaving and communicating assertively Ė including questioning, listening techniques, body language and appropriate behaviour
  • dealing with conflict assertively
  • how assertive are you? Ė your behavioural profile
  • how to improve your assertiveness
  • Staff who need to increase their understanding of why change is becoming a way of life, why it is a positive experience and how to cope with it.
Attendees Maximum of 12 participants recommended.
Delivery Style
  • Completion of a Personality Profile Analysis (PPA) form.
  • Syndicate group work, role-plays, one on one consultation
Duration 1-2 days subject to specific customer requirement.
Prerequisites A willingness to learn a new way of communicating and taking responsibility for getting your needs met.
Pre work Come prepared with examples of situations that you would like to have handled better.
  • Room large enough to accommodate up to 12 people in small clusters of tables or horseshoe shape of chairs
  • Overhead projector, whiteboard and flipchart