program is designed to help participants better understand their
own behaviour as well as that of others including; team members,
subordinates, superiors, customers and suppliers.
Behavioural interaction is covered using the DISC model. This is
the building block of the program providing an architecture for
looking at each individual’s behavioural style, the style of
others and how best to interact with people and thereby influence
them. It covers the behavioural indicators as to whether there is
agreement with your position and strategies for positioning
oneself in order to shift the interaction to one of agreement with
On completion of
the workshop participants will:
- Understand the
needs and value of self assessment
- Recognise the
behavioural style of others
- Understand the
fears and motivations of individuals
- Appreciate the
value of integrity when persuading other
practical flexibility in dealing with others
communication skills including Listening, Empathy and
- Shift away from
‘demand’ behaviour to ‘influence’ behaviour
- Use strategies
to deal with difficult behaviours
negotiation techniques aiming to achieve better outcomes
- Consider options
where influencing skills do not appear to be working.
- Fundamentals of
- Personal image
and its effect on influencing others
- Basic selling
skills as related to influencing others
- Dealing with
- Employees who
need to increase their personal influence at the same time
enhancing personal relationships.
||Maximum of 12
group discussions, observation and feedback.
||1-2 days subject
to the amount of tailoring required.
- Room large
enough to accommodate up to 12 people.
projector, whiteboard, flipchart.