Program Description


Decision Making


Decision-making is an important part of any professionalís job. The classic process is divided into a number of key phases. Understanding the process is just one part of effective decision making. Decisions are not made in isolation, participants also need to understand how external environment, organisational culture and individuals behavioural style impacts on the way people make decisions.

This course examines the concept of organisational culture and identifies the characteristics, values, "heroes and survivors" and rituals of the organisation. Participantís review their DISC based management profile and identifies how participants may bring an array of issues (work related and otherwise) with them to the work place.


On completion of the course participants will be able to:

  • Define the current status of a decision
  • Use a step by step process for decision making
  • Understand the fundamentals of effective decision making
  • Identify and demonstrate the use of individual and decision making techniques
  • Identify ways to improve communication, stress management and time management techniques when participating in group decision making
  • Identify the importance and structure of a debrief/evaluation session for use during the decision making process
  • Decision making Ė how, who and at what level
  • Tracking the problem
  • Post implementation evaluation
Key Content
  • Group decision making tools and techniques
  • Understanding and working with behavioural styles and the affect on decision making
  • Debriefing as an integral part of the process
  • The physiological and psychological aspects of decision making including stress management
  • Time management and managing external support groups
  • Practical group decision making exercise
Audience Those staff involved in group problem solving exercises
Attendees A maximum of 12 participants is recommended
Delivery Style Syndicate group discussions, one on one consultations and video
Duration 1-2 days subject to customer requirements