Program Description


Coaching and Mentoring

Coaching and mentoring is probably the most effective way of helping others to achieve optimum performance in the workplace. Coaching can take two forms, one-on-one and one on many. Furthermore, this may be at many levels of interaction, peer to peer in a particular skill area, manager/supervisor coaching of subordinates and indeed subordinate to manager/supervisor in a particular skill area. Coaching is about skills transfer to less experienced individuals in order to ensure their productivity and effectiveness increases.

This program prepares participants for the mentor role through the following:

  • Introduction to coaching and mentoring
  • Why do we coach? The principles of performance and achievement.
  • Objectives and processes
  • Attitudes towards coaching
  • Characteristics of coaching - a model
  • The coaching process/ relationship
  • Key coaching skills
  • Barriers to coaching and how to deal with them
  • Criteria for successful coaching
  • How to coach, styles of coaching
  • Establishing a coaching plan
  • Monitoring and evaluation
All managers and supervisors who manage people
A maximum of 16 participants is recommended
Delivery Style
  • Facilitated participative adult learning sessions, syndicate group work, role-plays. The program may be distributed in interactive video format for remote locations.
  • 2-3 days subject to specific customer requirement. .
  • Room to accommodate the participants at round tables
  • Overhead projector, flipchart and whiteboard

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